Boutique Suspension Point is based in Montreal QC, Canada.

All prices are listed in Canadian dollars.

All orders ship from Montreal QC, Canada.

...

Checkout Issues / Cart Update: If you run into any issues during the checkout process, if the products are now longer shown as available once selected, and you are unable to complete the transaction please email us at info@suspensionpoint.ca.

If you are using the latest Firefox browser, a few users may not be able to select the Destination menu in the cart. If this occurs, simply exit the cart by clicking the X on the top right of the cart pop-up and then re-load / open the cart to solve the issue. If you have any further issues please contact info@suspensionpoint.ca.

...

How to Order

We currently accept Credit Cards (Visa, Mastercard, and American Express) and Paypal as payment methods.

If you do not have a Paypal account you can place your order using a one-time credit card payment through Paypal. To do so, follow the instructions in the cart.

If you wish to be invoiced without using the cart on the website you can email us at info@suspensionpoint.ca and we will send you an invoice via email.

By placing an order you are subject to our full terms and conditions found here.

Information about measurements can be found here.

For any inquiries please email info@suspensionpoint.ca or view our contact page here.

...

Shipping

All shipping services used by Suspensionpoint.ca provide a tracking number. Any timeframe refers to business days and does not include handling time (an additional 1-2 business days is required for processing and handling). All times are estimates only and are subject to change.

Shipping Rates

Standard Rates:

Montreal Pick-up and Delivery - Free**

Canada Standard (1 – 5 business days) - $10

                Free for orders $200 or more (on regular price merchandise)*

United States Standard (3 – 6 business days) - $20

                Free for orders $400 or more (on regular price merchandise)*

Europe Standard (2 – 6 business days) - $40***

                Free for orders $800 or more (on regular price merchandise)*

Rest of the World Standard (2 – 6 business days) - $60***

                Free for orders $1000 or more (on regular price merchandise)*

*Valid on regular / full price merchandise only unless otherwise noted. The free shipping discount should automatically apply to your cart; if there is an error please contact us at info@suspensionpoint.ca.

**If you specify the Montreal service, we will contact you to determine the best day and time for delivery.

***Due to certain shipment and customs issues, different rates and conditions may apply when ordering from the following places: Italy, Russian Federation, and Africa. Please contact us before ordering.

Customs

Orders shipped outside of Canada may be subject to duty and/or taxes levied by the importing country. By placing an order with Suspensionpoint.ca, you acknowledge that you understand this and that you are responsible for any such charges. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs.

Sales Tax

Orders shipped outside of Canada are not subject to any sales tax (please refer to the “Customs” paragraph above for more information).

Quebec: 5% GST and 9.5% PST on the purchase amount or a total sales tax of 14.975%.

Nova Scotia: 15% HST.

Ontario, Newfoundland and Labrador, and New Brunswick: 13% HST

British Columbia: 5% GST.

All other Canadian provinces and territories: 5% HST

...

Returns

Returns on new / unworn purchases are accepted if requested up to 7 days from the delivery date.

All items on sale at 50 percent (%) off or more (including coupons and limited time offers) are considered final sale and cannot be returned / exchanged.

All returns must be authorized by us prior to the return. Please contact us at info@suspensionpoint.ca to make a Return Request. The item(s) must not be worn, altered or washed and be accompanied by original tags.

Shipping fees are not refundable.

All returned items should be declared as a "Return of Canadian Merchandise" on the customs declaration. The balance will be refunded within 7 business days of the reception of the item at Suspension Point. Any returns received without a Return Request being made and a Return Number subsequently provided by Suspensionpoint.ca may be denied.

...

Availability

The merchandise provided by Suspensionpoint.ca is subject to change. While we make all attempts to keep our item availability on the website up to date, certain pieces that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

Coupons / Discount Codes / Promotions

All coupons, discount codes, and promotions are subject to the regulations / terms / limitations set at the time and point of original publication. Suspensionpoint.ca is not responsible for any errors or misuse. In case of an order with an error, we will contact you and refund your payment shortly after the order is placed.